TeleHealth – TeleRehab

What is Tele-Health & Tele-Rehab?

TeleRehab falls under the umbrella of TeleHealth.  We use communication technologies to allow you and your physiotherapist to connect via video or phone to receive physiotherapy services at a distance when an in-person visit is not possible.  So if you are are unable to get to us, for any reason, Telehealth may be for you.

Here are some frequently asked questions about Telehealth in physiotherapy.


What are the benefits of Telehealth in Physiotherapy? 

  • It is a convenient way to communicate with your physiotherapist without having to be physically present in the clinic
  • It is a perfect tool for assessing a new injury. We can provide injury management advice and education, provide progressions to your home rehab exercises, evaluate your home work space, and more.
  • It saves you time!  No need to make the trip to the office or find a parking spot!
  • Studies show that patients who do Telehealth Physiotherapy are more likely to stick to their home exercise programs!

When might Telehealth be good for me?

  • Telehealth may be appropriate for you if you cannot easily attend an in-person visit because of transportation or mobility problems, you are away from town, or in the case of COVID 19 – social distancing and self-isolation.
  • If you wake up on the morning of your in-person appointment with any signs and symptoms of COVID-19 – you can call the clinic and switch your appointment to a Telehealth appointment.

When might Telehealth not be appropriate for me?

  • Telehealth has limitations compared to an in-person encounter such as the inability to perform hands-on examination, hands-on assessment and hands-on treatment. For this reason, in some circumstances, if suitable in-person care is available it would be preferable. Discuss whether Telehealth is appropriate for you with your physiotherapist.
  • It is up to you and the physiotherapist to determine what is best for you, based on your particular condition and preference, available technology, and other risks and benefits.

Will I get good quality care?

  • Expect to receive the same safe, quality care that you would get during an in-person visit. The College of Physical Therapists of BC expects physiotherapists to meet the same standards of practice regardless of how the services are delivered.

Are there risks of receiving care via telehealth?

  • The risks of receiving physiotherapy care specific to Telehealth relate mostly to concerns about the privacy of your personal health information, and your personal safety. The physiotherapist is required to ensure that the location where you receive care is safe, and that procedures are in place to ensure the availability of help in the event of an emergency.
  • The physiotherapist may recommend that the visit proceed in the presence of another person to enhance the safety and value of the visit. At the very least, we ask for an emergency contact before the visit begins to ensure we know how to contact should you need help.
  • At City Sports + Physio, TeleHealth is currently done via videoconferencing through our own Electronic Medical Record (EMR) Video Technology and/or Zoom technology.  We do not store any personal health information, nor do we record the sessions so that your privacy is maintained.

Will my personal information still be private and secure?

  • Physiotherapists are required to ensure the privacy and security of your personal information at all times. This extends to the technology they use as well as the appropriateness of the setting in which services are delivered.
  • At City Sports + Physio, we do not record the TeleHealth sessions, therefore no personal information is kept through the video, and we use a 256-bit encryption videoconferencing system. Your physiotherapist will record their findings in our EMR system as we do for any session.
  • The video conference call is not kept or recorded onto our EMR.

What are the costs of Telehealth physiotherapy services?

  • Our fee for a TeleHealth video conference is $75 for 30 minutes.  Many extended health plans cover Telehealth and we will bill to those that do.  You are required to find out if your extended health plan covers Telehealth.  This link is being updated when insurers are coming on board.
  • Our admin staff will contact you prior to your appointment to obtain your credit card information or extended health information which will be securely stored.  Once your appointment is complete, we will process payment and will email the receipt to you.  *NOTE: Telehealth fees will be increasing as of November 1st.  New fees:  Initial Assessment $95.  Subsequent Assessment $85

Do I have to be in BC in order to receive TeleHealth from City Sports + Physio, or can I be out of province or out of country?

  • If you are a BC resident, we can treat you via Telehealth regardless of where you are located at the time. All physiotherapists at CSPC are licensed to practice in BC.
  • If you reside in another province, we are required to be licensed in your home province or territory as well as the province or territory in which you receive the care.
    •  At this time, we are licensed to provide Telehealth in the Yukon.

How to book a TeleHealth Physio appointment :

  • Online booking is available or it can be booked by calling the clinic and speaking with the Admin Team.
  • A consent form will also need to be signed, outlining that you consent to receive physiotherapy via TeleHealth video conferencing.  This form will be sent to you through our online patient portal once you book your first Telehealth session.

Once the appointment is booked, you will receive an email from your physiotherapists with instructions on how to log on to the appointment.  Our system prefers Safari if you are on iOS, and Chrome on PC’s.  You may have to “allow pop-ups”.

During the appointment:

  • It would help if you dressed as you would for your physio appointment, and have a yoga mat or an open space available for you to move around in. Any of your physio equipment (balls, bands, weights etc) that you usually use, should be nearby.
  • If you have someone who can be there to hold the camera and to position the camera in such a way that I can see you while you are moving, that would be helpful but not essential.
  • Bluetooth earbuds are helpful, but not essential.

Other Questions? Give us a call or contact your physiotherapist directly.

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