What to Expect

We pride ourselves on high-quality service and care. You should expect nothing less from us. From the moment you call us or book online to when you walk in the door, you can trust that your health and wellness are in the best of hands. Each of our staff and professionals will go out of their way to ensure your needs and goals are met.

Our Clinic

Welcome to City Sports + Physio Clinic in downtown Vancouver! We have 3000 square feet of space at our facility, including an open gym, a combination of curtained and closed-door treatment rooms, Pilates equipment, massage rooms, and all the treatment modalities required to help you get back on track.

Frequently Asked Questions

Here you can find answers the most common questions we hear from new patients. If we haven’t answered your questions, please reach out to us by phone or email.

Where are you located and what are your hours?

We are located in downtown Vancouver, at the corner of West Pender and Hornby Streets in, at 890 W. Pender St, Suite 420.

We are open 7 days a week.

  • Monday to Friday 6:00am – 7pm
  • Saturday and Sunday 8am- 2pm
  • We are generally closed on Statutory Holidays except we remain open on Remembrance Day (November 11) in lieu of Boxing Day (December 26)

How can I book an appointment?

You have many options!

How soon can I expect to be seen for my first appointment?

We will make every effort to book an appointment within 24 hours for Physiotherapy, and within a week for Massage Therapy. Kinesiology and Pilates sessions vary depending on your availability.

Does my extended health plan cover any services provided at City Sports + Physio Clinic?

Most health plans cover some Physiotherapy, Massage Therapy and Kinesiology sessions. Some health plans also include a “Health Spending Account” which may be used for additional sessions of the above, as well as Pilates sessions.

Check with your provider for more specific details as every plan is different. It is your responsibility to know how much coverage you have, what you are covered for, and what amount of coverage you have left for the year. You are responsible to pay upfront if you have run out of coverage for the year.

Do you bill treatment directly to my insurance company?

We direct bill many insurance companies including, but not limited to:

Please call or email us to confirm if we can bill your plan.
You are responsible for any monies not paid by your insurance.

Do I need a doctor’s referral to attend the clinic?

It depends on the service and your insurance plan.

You are NOT required to have a doctor’s referral to attend Physiotherapy, Massage Therapy, Kinesiology or Pilates sessions UNLESS your extended health plan requires it for billing purposes.

Do I need to fill out any forms before my first appointment?

Yes, please! After you have booked your appointment, you will see a form on your online profile called “Client Information” – please fill that out prior to your first appointment. Should you be attending a Pelvic Health Assessment or a WorkSafeBC Assessment, you may have additional forms to fill out.

If you are not using our online system, let us know and we can assist you to fill out the details prior to your first

How do I access the clinic and is there parking available?

Between 6:30 am and 6 pm, Monday to Friday, the main building doors and elevator are fully accessible with wheelchair access.

Before 6:30 am, after 6 pm, and all day on Saturday, Sunday and holidays, you are required to buzz into the building using the intercom to the left of the front doors. This will unlock the front door and the elevator to the 4th floor.

Our building does NOT have parking however there are a number of parkades nearby (two of them on Hornby, directly behind us) and street parking. EVO parking is available in the Diamond Parkade on Hornby. We are downtown Vancouver so parking is a premium! We encourage transit, walking, and cycling! There is a MOBI bike station directly across the street from our building.

What sort of COVID-19 Policies and Procedures are in place in the clinic?

All of our staff and therapists are fully vaccinated against COVID-19.

If you feel unwell at all on the day of your appointment – please do NOT attend. Call us to reschedule. Using the BC COVID-19 Self Assessment tool is your best decision-making tool as to whether you require a COVID-19 test or not.

We supply medical-grade, disposable masks for every appointment. We require all patients and staff to wear a medical-grade mask during the entirety of your appointment.

We clean and disinfect all treatment areas, equipment and high touch point surfaces between every patient encounter.

If you have any concerns or questions regarding our COVID-19 policies and procedures, please don’t hesitate to contact us.