FAQs

Do I need a doctor’s referral to come to physiotherapy?

A doctor’s referral is not required to receive private physiotherapy treatment unless you are being treated for a Worksafe BC or ICBC claim. Some extended healthcare providers require a medical referral, so it is best to check with your provider prior to your first visit.

How quickly will I be seen for my first appointment?

We will make every effort to book an appointment within 24 hours.

What should I bring to my appointment?

Please bring your BC CareCard and any other pertinent information such as extended health plan benefit cards. If you have an ICBC or Worksafe BC claim, we require your claim number, and the name of your adjustor if known.

If you have one, please bring a Doctor’s referral note, as well as any imaging reports (i.e X-ray, CT scan, MRI, or other)  and post-operative protocols if you’ve been given them following surgery.

If your injury is to the lower half of your body (low back to feet), please bring shorts with you.  If your injury is to the upper half of your body and you are a female, please wear a sports bra or tank top so that we can appropriately assess the area.  If your injury is related to your feet, please bring any custom orthotics and/or footwear that may be contributing to the symptoms.

How long will I be in the clinic for each session?

This depends on the injury and type of treatment you require, but expect to be in the clinic for approximately 45 minutes to one hour.

How many treatments will I need?

Every condition is individually evaluated, based on the person and severity of their condition and patient activity expectations. Your physiotherapist will advise you of an appropriate treatment plan after your initial assessment.

Does my extended health plan cover my physiotherapy and massage therapy treatment?

Most health plans cover some physiotherapy and massage therapy treatments. Check with your provider for more specific details.

Do you bill physiotherapy treatment directly to my insurance company?

We direct bill the following insurance companies: Blue Cross, Greenshield, Great West Life, Chamber of Commerce, SSQ Financial, Johnson Inc, Standard Life, and SunLife Insurance. You are responsible for the patient co-pay amount at the time of treatment.

Does the government cover any of the treatments?

The Medical Services Plan will cover a total of 10 treatments of physiotherapy, non-surgical podiatry, massage therapy and chiropractic services per calendar year for those that qualify for Premium Assistance. For further information on Premium Assistance, visit The Medical Services Plan website. We accept Premium Assistance billing for Physiotherapy only.

I have been in a motor vehicle accident. Should I go to physiotherapy?

If you sustained an injury from a motor vehicle accident, you need to file a claim with ICBC. It is recommended that you visit your doctor to document your injury, however you do not require a referral to begin physiotherapy treatment. The sooner you seek treatment following a motor vehicle accident, the faster your recovery.